FAQ
The following are the typical questions that guests ask.
- What are the check-in and check-out times?
- Check-in is from 3:00 p.m. and check-out is at 11:00 a.m. Please note that the times may vary depending on the lodging plan.
- Can I change or cancel my reservation at the hotel?
- If cancelling, we ask that you contact us at least 4 days in advance (or 8 days in advance during peak season). After that, or in the case of a no-show, a cancellation fee will be charged in accordance with the hotel’s Terms and Conditions of Accommodation.
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- Peak season: The year-end and New Year holidays, Golden Week, consecutive holidays in summer and autumn (Please contact us for specific dates.)
- However, terms differ for groups and reservations for which separate cancellation policies have been established.
- The cancellation policy may differ depending on the accommodation plan.
- To cancel a reservation made via a travel agency or other reservation site, please contact the agency or site where you made the reservation.
- Can I dine at the restaurant without staying at the hotel?
- The Main Dining Room and Cafe Terrace are open to anyone.
For other questions, please refer to our FAQ page.
See FAQ
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