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FAQ

The following are the typical questions that guests ask.

  • What are the check-in and check-out times?
  • Check-in is from 3:00 p.m. and check-out is at 11:00 a.m. Please note that the times may vary depending on the lodging plan.
  • Can I change or cancel my reservation at the hotel?
  • If cancelling, we ask that you contact us at least 4 days in advance (or 8 days in advance during peak season). After that, or in the case of a no-show, a cancellation fee will be charged in accordance with the hotel’s Terms and Conditions of Accommodation.
    • Peak season: The year-end and New Year holidays, Golden Week, consecutive holidays in summer and autumn (Please contact us for specific dates.)
    • However, terms differ for groups and reservations for which separate cancellation policies have been established.
    • The cancellation policy may differ depending on the accommodation plan.
    • To cancel a reservation made via a travel agency or other reservation site, please contact the agency or site where you made the reservation.
  • Can I dine at the restaurant without staying at the hotel?
  • The Main Dining Room and Cafe Terrace are open to anyone.
For other questions, please refer to our FAQ page.
See FAQ

Inquiry form

When contacting us, please use the form for the topic to which your inquiry applies.

Telephone number

Main line
(for lodging, dining, etc.)

Book a Room Room Reservations

Arrival Date

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night(s)
room(s)

Number of Guests

guest(s)



Book a Table Restaurant Reservations